For all invoices please email invoices@bilbycommunitycare.org.au
For all invoices with no line item codes please refer to the below information
Why can’t Bilby Community Care tell me which support item number should appear on my invoice?
A support item number is a specific code used by the NDIS to identify the exact type of support that has been delivered.
Service providers are responsible for making sure that any payment claims they submit accurately represent the support that was provided. This includes confirming the correct type of support, how often it was delivered, the volume of support, and the appropriate support item number. Plan Managers are not able to discuss details about a participant’s available funding with providers. Providers can refer to the NDIS Pricing Arrangements and Price Limits, which lists the current support item codes, descriptions, and price limits for active supports.
When submitting claims to the NDIS, Bilby Community Care, acting as the Plan Manager, must include the correct NDIS support item number that corresponds to the service listed on the invoice.
Including clear details on the invoice—such as a description of the service and, where possible, the relevant support item number—helps ensure that claims submitted on your behalf are applied to the correct funding category within the participant’s NDIS plan. This also helps confirm that the support being claimed aligns with the funding allocated in their plan and ensures that all required information is available if the NDIS conducts an audit.
Plan Managers are not able to advise providers on which support item should be used for the services they deliver. If assistance is required when selecting the most appropriate support item, providers can speak directly with the participant, their nominee, or their Support Coordinator to review the available funding in the participant’s plan. Alternatively, the NDIS can be contacted on 1800 800 110 for further guidance.